Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered or damaged are not eligible for return. You must initiate the return process within 30 days of receiving your order. If you attempt to return items after this period, we may not be able to process your request.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without receiving confirmation from us, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return status of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 1-2 business days for a response to your inquiry.